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Persil Service GmbH general terms and conditions for the Persil Service Office

1. General

1.1. These Persil Service general terms and conditions apply to all services provided to you by Persil Service GmbH and its licensed cleaning companies (hereinafter: ‘licensed companies’). They apply exclusively. Conflicting terms and conditions or those that differ from the Persil Service Office general terms and conditions will not be acknowledged by Persil Service, unless Persil Service GmbH has expressly approved their validity in writing.

1.2. Persil Service GmbH provides a cleaning service for private customers. This service makes it possible for employees of associated companies to take clothing for cleaning to a designated drop-off point (hereinafter: Service Point) set up by their employer. The clothing dropped off at the Service Point will be picked up, washed and ironed by a licensed company working on behalf of Persil Service GmbH before ultimately being returned to the company’s Service Point for collection by the employees.

2. Using the Persil Service, contract formation

2.1 The contract governing the use of the Persil Service Office agreed between you and Persil Service GmbH is formed by submitting an application and having it accepted by Persil Service GmbH. The application is made by electronically submitting the completed online application form. The application is accepted when a clothing bag personalised with your name (hereinafter: ‘Persil Service Bag’) is sent to you.

2.2 Using the Persil Service allows you to make use of the cleaning services and the pick-up and return service provided by the local licensed company.

2.3 For as long as you continue to use the Persil Service or for the duration of the contractual relationship between Persil Service GmbH and the end customer, Persil Service GmbH will provide you with a personalised Persil Service Bag in which clothes for cleaning can be placed for dropping off at the Service Point. The Persil Service Bag is generally sent to your private address as confirmation of you making use of the Persil Service. The Persil Service Bag is the property of Persil Service GmbH or the licensed cleaning business. It is not transferrable. If the Persil Service is no longer used or if the contractual relationship comes to an end, the Persil Service Bag must be returned to Persil Service GmbH without delay; you will be charged EUR 20.00 if you fail to return the Persil Service Bag promptly.

2.4 Cancellation notice:

You have the right to cancel this contract without reason within 14 days. The cancellation period lasts for 14 days from the date of the contract formation.

In order to exercise your right to cancel, you must inform us (Persil Service GmbH, Färberstraße 10, 30453 Hanover, fax: +49 (0)511 213 156, email: by sending a clear declaration (in the form of a letter, fax or email, for example) of your decision to cancel this contract.

You will receive from us confirmation of the receipt of your cancellation.

In order to observe the cancellation period, you simply need to send the correspondence exercising your right to cancel before the cancellation period expires.

The consequences of cancelling:
If you cancel this contract, we must return any payments we have received from you without delay and no later than 14 days after receiving notice of your cancellation of this contract. To return this money, we will use the same means of payment used by you for the original transaction, unless we have expressly agreed a different arrangement with you; under no circumstances will we charge you a fee for this repayment.

If you have asked the service to begin during the cancellation period, you must pay us an appropriate sum for services already provided up until the point when you inform us of your desire to exercise your right to cancel this contract. The sum payable must reflect the proportion of services already utilised against the total extent of services envisaged within the terms of the contract.

3. Ordering cleaning services

3.1 The contract to provide the cleaning service is drawn up between you and Persil Service GmbH. Persil Service GmbH is entitled to subcontract a local licensed company to provide the cleaning services. Persil Service is entitled to change the local licensed company.

3.2 Persil Service undertakes to guarantee consistent standards of quality among the licensed companies.

4. Customer obligations / limitation of liability

4.1 Obvious defects in the cleaned goods must be reported within two weeks of the order being returned to the Service Point. The same applies to the reporting of clearly missing items or incorrect deliveries.

4.2 Statutory regulations govern the liability of Persil Service GmbH. In the event of damage caused by slight negligence, compensation is limited to foreseeable damages typical of the contract. This compensation limit shall not apply to culpable breaches of fundamental contractual obligations nor shall it apply to culpable breaches that jeopardise the achievement of the purpose of the contract. The compensation limit shall also not apply to claims arising from damage to health, human injury or loss of life.

4.3 You can file a complaint (due to damaged or lost clothing, for example) by calling the hotline set up by Persil Service (tel. +49 (0)511 213 1131) or writing to Persil Service GmbH, Färberstraße 10, 30453 Hanover (fax: +49 (0)511 213 156, email:

5. Prices, payment terms

5.1 You will pay an annual fee of EUR 23.90 to use the Persil Service.

5.2 The charges for cleaning services are based on the price list displayed at the Service Point. The Persil Service price list applies solely to clothing cleaning services.

5.3 The local licensed company records the number and type of clothes to be cleaned and passes on the cleaning price, stating your Persil Service Office customer number, to Persil Service GmbH or a service provider appointed by Persil Service GmbH for the purposes of invoicing. An invoice listing the number of items cleaned and the individual cleaning price will be sent to your customer account when your cleaned clothing is returned.

5.4 The charges for cleaning services are generally taken from your account once a month by direct debit. In the event of non-payment of a direct debit, your customer account will be temporarily suspended. An attempt will be made to take the invoice amount from the account two weeks later and an additional fee will be charged for the dishonoured direct debit. If the payment is unsuccessful a second time, Persil Service GmbH is entitled to terminate the contract without notice. The Persil Service customer account will be permanently blocked. There is still an obligation to pay the unsettled invoice for cleaned clothes.

5.5 By applying to use the Persil Service, you authorise Persil Service GmbH or the service provider appointed by Persil Service GmbH to take the annual fee and the monthly invoice amounts for cleaning services from your account. The annual fee and the charges for cleaning services can only be paid by direct debit. Setting up a direct debit instruction is therefore a prerequisite for being able to use the Persil Service.

5.6 You only have the right to offset payments if your counterclaims are legally established, undisputed or recognised by Persil Service GmbH. You then only have the right to repayment if your counterclaim is based on the same contractual relationship and is commensurate with the claim of Persil Service GmbH or the licensed company.

6. Lost bags

If the Persil Service Bag is lost, Persil Service GmbH must immediately be informed by calling the service telephone number (+49 (0)511 213 1131) in order to prevent misuse by third parties. Persil Service GmbH shall not be liable for any damages or losses arising from a failure to report the loss in good time.

The Persil Service Bag will be blocked free of charge. A fee of EUR 20.00 will be charged if you require a new bag to be issued. An application for the issue a new Persil Service Bag simultaneously constitutes a direct debit instruction to take this amount from your account.

7. Contract term, termination, adjustment

7.1 The Persil Service contract term is one year. It starts upon registration and runs for an indefinite period of time, unless it is terminated with a notice period of three months.

7.2 You can terminate the Persil Service contract at any time beyond this term. In the event of terminating the contract, the annual fee will be refunded to you on a pro rata basis.

7.3 This contract is based on the right of Persil Service GmbH to use the licensed brands ‘Persil Service’ and ‘Persil Service Reinheit zum Wohlfühlen’. If Persil Service GmbH no longer has the right to use these licensed brands, Persil Service GmbH is entitled to choose between terminating this contract without notice or adjusting it to the changed circumstances. In each instance, you are required to return the Persil Service Bag at the earliest opportunity. In the event of Persil Service GmbH terminating the contract without notice, the annual fee will be refunded to you on a pro rata basis. In the event of an adjustment to the contract, you are entitled to terminate the contract without having to observe any notice period.

7.4 Cleaning services that have already been ordered (i.e. clothes that have already been dropped off at the Service Point) remain unaffected by the termination of the Persil Service contract.

7.5 Any notice of termination must be provided in text form (§ 126b German Civil Code (Bürgerliches Gesetzbuch, BGB)) or in writing.

8. Privacy, notification duties

8.1 The data you provide on the application form will be collected solely for the purposes of allowing you to use the Persil Service and will only be stored and processed internally by Persil Service GmbH and its appointed service providers in this connection. The data is not shared with third parties. It goes without saying that the statutory regulations relating to privacy are observed by Persil Service GmbH.

8.2 You must inform Persil Service GmbH without delay about any changes to your personal data (name, address, bank details).

9. Applicable law, place of jurisdiction

9.1 The contract is subject to the laws of the Federal Republic of Germany.

9.2 The place of jurisdiction is the registered office of Persil Service GmbH, unless you move your place of residence abroad after the formation of the contract or your place of residence or usual domicile is unknown at the time when legal claims are asserted.